Please allow 3 to 10 days to ship from warehouse. It could take as long as 10 - 20 days to receive some items unless specified to take longer from the Manufacturer's warehouse to ship. Items are shipped by UPS or USPS. Depending on which one is used can possibly create higher shipping costs, we choose the best way and or the cheapest for you.
We only charge for our shipping and handling costs, we will refund any overages!
Shipping weight is calculated from dimensions of packaging and weight. We charge actual shipping so we do not know the actual shipping until your package is ready for shipping. The weight used for the cart is just an estimate, most set at a default of 5lbs, this is for our convenience, it is not feasible when mass loading products to go through over 1000 products and put a closer estimate. For the products which the suppliers give the weight we use their weight. Shipping is not done by a flat rate with the price of product, so if a product is sold at a retail price of $11.00 of course your shipping might higher than the price of the product or lower. All shipping companies including the US Postal system calculates shipping based on dimensions and weight.
Your satisfaction is important to us! If an item reaches you in less than satisfactory condition, please contact us immediately and we will determine whether a credit or replacement is in order. We will provide you instructions on returning and / or receiving a replacement item. You must contact us upon receipt of merchandise. You may report a lost, broken or missing item by contacting us.
Return Policy for non-defective, non-broken items...
Returns for non-defective, non-broken items must be made within 14 days.
There will be a 20% re-stocking fee on all non-defective/non-broken items. Shipping will not be refunded on non-defective/non-broken returns.
Returns will not be accepted after 14 days.
Merchandise must be returned in it's original inner packing and must be in resalable condition. Merchandise, merchandise packaging, and inner packing must bear no markings or be otherwise defaced or damaged. No credit will be given for items that do not meet these requirements.